Counselling Helpline
We rise by lifting others
Monday to Friday
1 pm to 10 pm
+91 7676602602
What we do
Parivarthan Counselling Helpline (PCH), is a free phone counselling service operated by a team of 15 trained, certified and multi-lingual counsellors.
The Helpline is supported by Mirafra Software Technologies Private Limited and other well wishers.
helpline
1st prize in the Oral presentation category
PCH Data 2021-2022
Parivarthan Counselling Helpline
PCH initiative was launched in 2011 as an exclusive resource for youth and children (YCH) to access anonymous counselling help. It evolved into its current format, a phone counselling helpline for all age groups as we began receiving calls from people of varied ages and recognised the need for a helpline that caters to the same.
Support
PCH provides immediate counselling support and crisis intervention. The number of calls handled has steadily increased over the years. The Helpline has handled over 4000 cases since its inception in 2011 to date. It attends to callers not only from throughout India but also from many overseas locations.
Benefit
This telephonic connectivity provided by Parivarthan benefits those who cannot access face-to-face counselling for reasons like unavailability, stigma, financial difficulties etc. . Widespread availability of phones today has made mental health care possible even in remote areas via the helpline.
Goal
Increase in number and reach of calls, as well as the feedback we receive from callers, help us believe that we are moving towards our goal of providing professional counselling service to all callers in distress.
Service
The Helpline working hours are 1 pm to 10 pm, Monday through Friday. This service is open to everyone and has been utilized by varied members of the community. The PCH caller profile is diverse and covers all genders, sexual identities, age groups, and economic strata. Depending on the nature of the case, the form of PCH assistance ranges from a one-time call to multiple sessions conducted over a maximum of 2-3 weeks to provide therapeutic assistance as well to enable the callers to connect with appropriate resources.
Team of Counsellors
The PCH team is well-qualified and trained to support people with concerns related to mental health and well-being. Counselling is provided in English, Hindi, Kannada, Tamil, Telugu, Marathi, and Bengali. Counsellors are professionally supported by regular group supervision, peer support, training, and personal counselling. The team helps to address a wide range of challenges, including relationship issues, work, sexuality, loneliness, and exam fears as well as mental health concerns like depression and anxiety amongst others.
Confidentiality
Client confidentiality is given priority within ethical limitations. The Helpline adheres to guidelines of the British Association for Counselling and Psychotherapy (BACP) for ethical counselling services.
Free for All
The PCH services are provided pro bono to the community. As such, the Parivarthan staff has been partly supporting it by participating in fundraising events. The bulk of the funding comes from private and corporate donations, in addition to the corporate consulting work our staff members have been engaged in. Donations to the Helpline are welcome and can be made at our centre in Indiranagar, Bangalore.
connect with us
information@parivarthan.org
mon to sat, 9.30 am to 5 pm
080 25273462, 080 25298686
helpline - mon to fri, 1 to 10 pm
+91 7676602602
Contact Us
Parivarthan Counselling, Training & Research Centre
1st Floor, # 3310, 8th Cross, 13th Main, HAL 2nd Stage, Bangalore 560 008
Mon to Sat - 9.30 am to 5 pm
information@parivarthan.org